RETURNS + EXCHANGES
Love Lore offers free exchanges and refunds for unsized and unmodified jewelry for 7 days after the delivery date.
All returns are processed to original form of payment, and must be initiated within 7 days of delivery. Contact [email protected] to request a return.
All resized or modified rings incur a $250 return fee. Return fees will be waived for items exchanged for a store credit.
Items must be returned in their original condition, with original packaging and documents intact.
Returned items are inspected by our client service team, and store credit or refund will only be issued after finding the item in saleable condition – untampered, unworn, and in brand new condition. Item condition determined at the sole discretion of Abby Sparks Jewelry.
Credit card refunds will be processed in 3-10 days. Bank transfers and international refund processing times may vary.
Sale items are non-refundable, non exchangeable, non returnable.
All returns and exchanges must be authorized by our team and could take up to 5 business days to be approved. Packages mailed without confirmed return authorization by Abby Sparks Jewelry will be refused and returned to the sender.
Once your return is authorized, please ship it back to Abby Sparks Jewelry within 7 days of approval, or your return will be null.
Email [email protected] to start your return.
Final sale merchandise and damaged or worn jewelry will not be accepted for return.
We do not offer refunds for shipping costs, credit fees, or bank transfer fees.
We (ASJ) reserves the right to deny unreasonable returns.
Love Lore offers free exchanges up to 7 days after the delivery date.
Contact [email protected] to request an exchange. All exchanges must be initiated within 7 days of delivery.
Exchange items must be in their original condition, intact.
Sale items are non exchangeable.
If you exchange an item of lesser value than your original purchase, the remaining balance will be applied as store credit. If exchanged item is of higher value than the original purchase, ASJ will send an invoice for the difference.
All items will be inspected by our client service team, and store credit will only be issued after finding the item in saleable condition – untampered, unworn, and in brand new condition. Item condition determined at the sole discretion of Abby Sparks Jewelry.
All exchanges must be authorized by our client service team and could take up to 5 business days to be approved.
Packages mailed without confirmed return authorization by Abby Sparks Jewelry will be refused and returned to the sender.
Email [email protected] to begin your exchange.
Final sale merchandise, International orders, damaged or worn jewelry, and altered or resized jewelry, cannot be exchanged or returned at any time. We do not offer refunds for shipping costs, credit fees, or bank transfer fees.
Love Lore Jewels reserves the right to deny unreasonable exchanges.
SHIPPING
All jewelry purchases qualify for free domestic shipping within the USA.
International orders subject to shipping fees calculated at check out. Please note, all international packages are subject to taxes and duties upon delivery in your territory and international orders are not eligible for refund or exchanges. Shipping quotes exclude duties and taxes.
All purchases require an adult (21+) signature upon delivery.
If a package is returned because the customer provided a wrong address or has not claimed a package after all delivery attempts, a refund will not be issued. Customer will be responsible for shipping costs should a package need to be reshipped.
Deliveries occur during weekdays, no weekend delivery available.
LL can not deliver to PO boxes or APO/FPO addresses.
Customer will receive tracking information within 24 hours of your purchase being shipped. If more than 3 days has passed since placing your purchase, and you have not received communication from LL, reach out to [email protected].
Please check the integrity of your package before signing for it. We recommend refusing the package if it has been obviously damaged or tampered with. Once you have signed for and accepted the package, all responsibility is removed from the shipper. If you suspect damage due to a dented or bent shipping package, please inspect your purchase before signing for the package.
Abby Sparks Jewelry is not responsible for lost or damaged packages after they have been signed for. If your package was lost/damaged in transit before it is signed for, please contact [email protected] to initiate a claim.
Please contact [email protected] to complete your international order with your address and item(s) you wish to purchase to receive a shipping quote.
Shipping and handling charges are based on shipping location and current rates and fees. Customer is responsible for duties and taxes.
Shipping quotes exclude duties and taxes.
International orders are not eligible for refund or exchanges.
For international shipments, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered. If your package is taking longer than the estimated delivery time, please be patient. Your package may be held up in customs and will still be delivered.
REPAIRS + RESIZING
After your 3 month limited warranty, Love Lore Jewels will repair any jewelry at any time. Repair fees apply.
Contact [email protected] prior to shipping your piece to authorize your repair and receive a quote.
Packages received without prior authorization will be refused and returned to the sender.
Please include detailed photos and description of damages in your email. Reference our jewelry care tips on how to clean and care for your jewelry at home.
Love Lore Jewels offers one free ring resize prior to shipping your jewelry.
Fees will apply to any resizes requested after jewelry has shipped.
Please email [email protected] to authorize your resize and receive a quote. Packages received without prior authorization will be refused and returned to the sender. Shipping expenses are the responsibility of the client.
PAYMENT
Love Lore Jewels accepts the following forms of payment for items $15,000 or less; credit card and bank transfer.
Wire payments are the only acceptable form of payment for all items over $15,000.
Please contact [email protected] directly to initiate a wire transfer. Love Lore Jewels will never ask you to provide your personal information in an email.
WARRANTY
Love Lore Jewels provides a 3 month limited warranty from the date of purchase on all jewelry products sold, during which time Love Lore Jewels will repair for free any damages or lost melee (melee is any stone 2mm or less) from normal wear.
Love Lore Jewels reserves the right to assess and decide what constitutes normal wear and tear. If jewelry is noticeably bent, shows improper care, or is damaged in any other manner beyond normal wear, Love Lore Jewels will repair the ring at fair market value.
Love Lore Jewels will replace center stones and accent stones over 2mm at fair market value.
Customer is responsible for all repair shipping expenses. Please email our client service department at [email protected] to initiate your repair.
Please note, that if any jeweler other than Love Lore Jewels makes alterations or repairs to your jewelry, the warranty will be voided.
The loss or theft of a jewelry piece is not covered under warranty.
Customers accept responsibility for caring for their jewelry, and obtaining proper fine jewelry insurance to cover loss, theft, and damage upon signing for their package at delivery.
FINE JEWELRY INSURANCE
Love Lore fine jewelry comes with an appraisal. Appraisals can be submitted to the insurance provider of your choice. We are happy supply you with updated appraisals if/when you need them.
Once an item is delivered to its owner, Love Lore Jewels no longer provides insurance coverage. We recommend clients organize insurance coverage upon receiving their fine jewelry. Through no affiliation nor endorsement, we advocate Jewelers Mutual Insurance Company for the depth and quality of their coverage.
DEFECTS
In the unlikely event that you receive defective or damaged jewelry (with the exceptions of damages incurred during transit) a refund, store credit, or an exchange may be possible.
Please contact [email protected] within 3 days of receiving your purchase with images and a description of the damage.
All defect requests submitted more than 3 days after delivery will be null.
Before a refund is possible, the defective product must be returned in its original condition and packaging. Shipping expenses are the responsibility of the customer.
Packages sent without prior authorization from our customer service team will be refused and returned to the sender.
Color variation will not be considered an acceptable description as a defective/damaged refund or exchange. Great care is taken to accurately describe the stones and metals and color variations may occur because of differences in monitor settings.